ihorizon Status - Incident history https://status.ihorizon.co.uk ihorizon Wed, 6 Apr 2022 10:36:15 +0000 Platform Outage Type: Incident Duration: 6 hours and 5 minutes Affected Components: app.ihorizon.co.uk Apr 6, 10:36:15 GMT+0 - Monitoring - Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information. Apr 6, 10:36:15 GMT+0 - Investigating - Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information. Apr 6, 16:41:32 GMT+0 - Resolved - We’ve resolved the issue! Type: Incident

Duration: 6 hours and 5 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>10:36:15</var> GMT+0</small><br><strong>Monitoring</strong> - Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>10:36:15</var> GMT+0</small><br><strong>Investigating</strong> - Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>16:41:32</var> GMT+0</small><br><strong>Resolved</strong> - We’ve resolved the issue!.</p> ]]> Wed, 6 Apr 2022 10:36:15 +0000 https://status.ihorizon.co.uk/incident/cl1nfqg3m609148ftncz7fiwsxd https://status.ihorizon.co.uk/incident/cl1nfqg3m609148ftncz7fiwsxd Platform Outage Type: Incident Duration: 1 hour Affected Components: app.ihorizon.co.uk, Authentication Feb 24, 17:55:15 GMT+0 - Resolved - We just resolved the issue! Feb 24, 16:55:25 GMT+0 - Investigating - We’re currently investigating issues with the platform. Affected users are currently unable to access the platform. Our engineering team is currently responding and we'll post an update as soon as learn more. Feb 24, 16:59:03 GMT+0 - Identified - Our authentication provider is currently experiencing problems that are affecting users being able to log in. Existing users already logged into the platform are not affected. Feb 24, 17:39:14 GMT+0 - Monitoring - Our upstream provider is recovering, we're monitoring results. Type: Incident

Duration: 1 hour

Affected Components: ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:55:15</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>16:55:25</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating issues with the platform. Affected users are currently unable to access the platform. Our engineering team is currently responding and we'll post an update as soon as learn more..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>16:59:03</var> GMT+0</small><br><strong>Identified</strong> - Our authentication provider is currently experiencing problems that are affecting users being able to log in. Existing users already logged into the platform are not affected. .</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:39:14</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream provider is recovering, we're monitoring results..</p> ]]> Thu, 24 Feb 2022 16:55:25 +0000 https://status.ihorizon.co.uk/incident/cl01882zx382096gyoijqc3zpxl https://status.ihorizon.co.uk/incident/cl01882zx382096gyoijqc3zpxl Slower than expected email delivery Type: Incident Duration: 2 hours and 38 minutes Affected Components: Email Sending Oct 28, 12:00:00 GMT+0 - Investigating - We are currently monitoring an issue causing emails to be processed slower than expected resulting in delivery delays. This is due to an issue with our upstream provider. Oct 28, 13:16:18 GMT+0 - Monitoring - Our upstream provider have identified the issue causing sending delays and have deployed a fix. The queues will be clearing out shortly. Message delays are just around 1 minute now. Oct 28, 14:38:09 GMT+0 - Resolved - The queues are clear and sending is back to normal speeds. Thanks for your patience today. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently monitoring an issue causing emails to be processed slower than expected resulting in delivery delays. This is due to an issue with our upstream provider. .</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>13:16:18</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream provider have identified the issue causing sending delays and have deployed a fix. The queues will be clearing out shortly. Message delays are just around 1 minute now. .</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>14:38:09</var> GMT+0</small><br><strong>Resolved</strong> - The queues are clear and sending is back to normal speeds. Thanks for your patience today..</p> ]]> Thu, 28 Oct 2021 12:00:00 +0000 https://status.ihorizon.co.uk/incident/ckvaxe33085013ttol7ekp4d4n https://status.ihorizon.co.uk/incident/ckvaxe33085013ttol7ekp4d4n Issues connecting to services Type: Incident Duration: 6 hours and 58 minutes Sep 19, 08:00:00 GMT+0 - Monitoring - Our upstream service provider is currently experiencing downtime with their EU cluster. Our team are monitoring the situation. Affected users are currently unable to access affected services. Sep 19, 14:57:32 GMT+0 - Resolved - Our upstream provider has resolved the issue. Services are back to a healthy state. We'll continue monitoring. Type: Incident

Duration: 6 hours and 58 minutes

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream service provider is currently experiencing downtime with their EU cluster. Our team are monitoring the situation. Affected users are currently unable to access affected services..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>14:57:32</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream provider has resolved the issue. Services are back to a healthy state. We'll continue monitoring..</p> ]]> Sun, 19 Sep 2021 08:00:00 +0000 https://status.ihorizon.co.uk/incident/cktr5ifzo3803757ropc4uuw3j3 https://status.ihorizon.co.uk/incident/cktr5ifzo3803757ropc4uuw3j3 Intermittent Outages Type: Incident Duration: 20 days, 2 hours and 43 minutes May 6, 23:25:00 GMT+0 - Resolved - As of 00:25 UTC our partner resolved the issue and stabilised the cluster bringing all our services back to a healthy state. May 6, 16:38:00 GMT+0 - Identified - The issue affecting Sigma & Iota is still ongoing with our provider as they are experiencing difficulties, we're continuing to monitor the situation closely. You can follow the incident at our status page: https://status.ihorizon.co.uk May 6, 15:22:17 GMT+0 - Identified - An upstream provider for some of our services is currently experiencing intermittent issues. Affected users will be unable to access these services and requests may timeout. Our provider is aware of the issues and is responding to the issue, we'll continue to monitor and update here once the issue has been resolved. May 6, 15:28:03 GMT+0 - Identified - Our service provider has identified the issue affecting availability and is working to implement a fix. Type: Incident

Duration: 20 days, 2 hours and 43 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>23:25:00</var> GMT+0</small><br><strong>Resolved</strong> - As of 00:25 UTC our partner resolved the issue and stabilised the cluster bringing all our services back to a healthy state..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>16:38:00</var> GMT+0</small><br><strong>Identified</strong> - The issue affecting Sigma & Iota is still ongoing with our provider as they are experiencing difficulties, we're continuing to monitor the situation closely. You can follow the incident at our status page: https://status.ihorizon.co.uk.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>15:22:17</var> GMT+0</small><br><strong>Identified</strong> - An upstream provider for some of our services is currently experiencing intermittent issues. Affected users will be unable to access these services and requests may timeout. Our provider is aware of the issues and is responding to the issue, we'll continue to monitor and update here once the issue has been resolved..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>15:28:03</var> GMT+0</small><br><strong>Identified</strong> - Our service provider has identified the issue affecting availability and is working to implement a fix..</p> ]]> Thu, 6 May 2021 15:22:17 +0000 https://status.ihorizon.co.uk/incident/ckod1i0zj73307dhooqa5v05c2 https://status.ihorizon.co.uk/incident/ckod1i0zj73307dhooqa5v05c2 Sigma is inaccessible at the moment (automated) Type: Incident Duration: 1 hour and 54 minutes May 6, 15:08:27 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. May 6, 15:06:33 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 1 hour and 54 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>15:08:27</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>15:06:33</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 6 May 2021 15:06:33 +0000 https://status.ihorizon.co.uk/incident/ckod0vmic86902dgn5esfhj86f https://status.ihorizon.co.uk/incident/ckod0vmic86902dgn5esfhj86f Iota is inaccessible at the moment (automated) Type: Incident Duration: 8 hours and 47 minutes May 6, 15:10:52 GMT+0 - Resolved - Iota is now operational! This update was created by an automated monitoring service. May 6, 15:02:06 GMT+0 - Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 8 hours and 47 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>15:10:52</var> GMT+0</small><br><strong>Resolved</strong> - Iota is now operational! This update was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>15:02:06</var> GMT+0</small><br><strong>Identified</strong> - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 6 May 2021 15:02:06 +0000 https://status.ihorizon.co.uk/incident/ckod0pwcg1436326dhooemnrb5ne https://status.ihorizon.co.uk/incident/ckod0pwcg1436326dhooemnrb5ne Sigma is inaccessible at the moment (automated) Type: Incident Duration: 4 hours and 58 minutes May 6, 15:00:12 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. May 6, 14:55:15 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 4 hours and 58 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>15:00:12</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>14:55:15</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 6 May 2021 14:55:15 +0000 https://status.ihorizon.co.uk/incident/ckod0h39b1340323dhookglva26q https://status.ihorizon.co.uk/incident/ckod0h39b1340323dhookglva26q Sigma is inaccessible at the moment (automated) Type: Incident Duration: 3 hours and 33 minutes May 6, 14:53:34 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. May 6, 14:50:01 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 3 hours and 33 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>14:53:34</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>14:50:01</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 6 May 2021 14:50:01 +0000 https://status.ihorizon.co.uk/incident/ckod0aczv1268144dhoof3tlsnbu https://status.ihorizon.co.uk/incident/ckod0aczv1268144dhoof3tlsnbu Iota is inaccessible at the moment (automated) Type: Incident Duration: 2 hours and 38 minutes May 6, 14:49:36 GMT+0 - Resolved - Iota is now operational! This update was created by an automated monitoring service. May 6, 14:46:58 GMT+0 - Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 38 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>14:49:36</var> GMT+0</small><br><strong>Resolved</strong> - Iota is now operational! This update was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>14:46:58</var> GMT+0</small><br><strong>Identified</strong> - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 6 May 2021 14:46:58 +0000 https://status.ihorizon.co.uk/incident/ckod06fhc1494884dgn5xekldw5m https://status.ihorizon.co.uk/incident/ckod06fhc1494884dgn5xekldw5m Sigma is inaccessible at the moment (automated) Type: Incident Duration: 18 hours and 24 minutes Apr 25, 19:14:42 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. Apr 25, 18:56:19 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 18 hours and 24 minutes

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>19:14:42</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>18:56:19</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Sun, 25 Apr 2021 18:56:19 +0000 https://status.ihorizon.co.uk/incident/cknxj8qf210525xun3mcjdplbx https://status.ihorizon.co.uk/incident/cknxj8qf210525xun3mcjdplbx Sigma is inaccessible at the moment (automated) Type: Incident Duration: 2 hours and 14 minutes Apr 23, 03:27:50 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. Apr 23, 03:25:37 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 14 minutes

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:27:50</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:25:37</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Fri, 23 Apr 2021 03:25:37 +0000 https://status.ihorizon.co.uk/incident/ckntr44xa736080biobv42g09mi https://status.ihorizon.co.uk/incident/ckntr44xa736080biobv42g09mi Iota is inaccessible at the moment (automated) Type: Incident Duration: 2 hours and 32 minutes Apr 23, 03:24:06 GMT+0 - Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 23, 03:26:38 GMT+0 - Resolved - Iota is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 32 minutes

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:24:06</var> GMT+0</small><br><strong>Identified</strong> - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:26:38</var> GMT+0</small><br><strong>Resolved</strong> - Iota is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 23 Apr 2021 03:24:06 +0000 https://status.ihorizon.co.uk/incident/ckntr26m11049624b4okwwgxmmom https://status.ihorizon.co.uk/incident/ckntr26m11049624b4okwwgxmmom Sigma is inaccessible at the moment (automated) Type: Incident Duration: 2 hours and 11 minutes Apr 23, 03:19:47 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. Apr 23, 03:17:37 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 11 minutes

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:19:47</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:17:37</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Fri, 23 Apr 2021 03:17:36 +0000 https://status.ihorizon.co.uk/incident/ckntqtu87642656biobldqcf2h5 https://status.ihorizon.co.uk/incident/ckntqtu87642656biobldqcf2h5 Iota is inaccessible at the moment (automated) Type: Incident Duration: 2 hours and 3 minutes Apr 23, 03:10:47 GMT+0 - Resolved - Iota is now operational! This update was created by an automated monitoring service. Apr 23, 03:08:44 GMT+0 - Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 3 minutes

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:10:47</var> GMT+0</small><br><strong>Resolved</strong> - Iota is now operational! This update was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>03:08:44</var> GMT+0</small><br><strong>Identified</strong> - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Fri, 23 Apr 2021 03:08:44 +0000 https://status.ihorizon.co.uk/incident/ckntqifpa536909biob60xjanoz https://status.ihorizon.co.uk/incident/ckntqifpa536909biob60xjanoz Sigma is inaccessible at the moment (automated) Type: Incident Duration: 1 day, 18 hours and 22 minutes Apr 23, 00:48:27 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 23, 01:30:48 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 day, 18 hours and 22 minutes

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>00:48:27</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>01:30:48</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 23 Apr 2021 00:48:27 +0000 https://status.ihorizon.co.uk/incident/ckntli0th197297azoeopn0el46 https://status.ihorizon.co.uk/incident/ckntli0th197297azoeopn0el46 Sigma is inaccessible at the moment (automated) Type: Incident Duration: 2 hours Apr 22, 16:06:15 GMT+0 - Resolved - Sigma is now operational! This update was created by an automated monitoring service. Apr 22, 16:04:16 GMT+0 - Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>16:06:15</var> GMT+0</small><br><strong>Resolved</strong> - Sigma is now operational! This update was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>16:04:16</var> GMT+0</small><br><strong>Identified</strong> - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 22 Apr 2021 16:04:16 +0000 https://status.ihorizon.co.uk/incident/cknt2rwq7400339bqof77osb1sh https://status.ihorizon.co.uk/incident/cknt2rwq7400339bqof77osb1sh Iota is inaccessible at the moment (automated) Type: Incident Duration: 2 hours and 28 minutes Apr 22, 16:06:16 GMT+0 - Resolved - Iota is now operational! This update was created by an automated monitoring service. Apr 22, 16:03:49 GMT+0 - Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 hours and 28 minutes

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>16:06:16</var> GMT+0</small><br><strong>Resolved</strong> - Iota is now operational! This update was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>16:03:49</var> GMT+0</small><br><strong>Identified</strong> - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Thu, 22 Apr 2021 16:03:49 +0000 https://status.ihorizon.co.uk/incident/cknt2rbyq392044bqofaeyecymr https://status.ihorizon.co.uk/incident/cknt2rbyq392044bqofaeyecymr Launchpad is inaccessible at the moment (automated) Type: Incident Duration: 8 hours and 58 minutes Affected Components: Launchpad Feb 10, 23:11:09 GMT+0 - Resolved - Launchpad is now operational! This update was created by an automated monitoring service. Feb 10, 23:02:12 GMT+0 - Identified - Launchpad cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 8 hours and 58 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>23:11:09</var> GMT+0</small><br><strong>Resolved</strong> - Launchpad is now operational! This update was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>23:02:12</var> GMT+0</small><br><strong>Identified</strong> - Launchpad cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Wed, 10 Feb 2021 23:02:12 +0000 https://status.ihorizon.co.uk/incident/ckl01fw6l145140ziokn1wjbz6g https://status.ihorizon.co.uk/incident/ckl01fw6l145140ziokn1wjbz6g Sigma was experiencing intermittent outages Type: Incident Dec 28, 12:51:59 GMT+0 - Resolved - From the period of **6:12 AM GMT** to **10:53 AM GMT** Sigma experienced internment connection issues affecting the majority of requests to the platform. Affected requests were unable to access Sigma or any related services. Engineers were notified within minutes and automated monitoring software posted updates to our status page regarding the availability of Sigma. The issue was due to an upstream issue with our infrastructure provider relating to their control plane in their EU region. The issue has now been resolved and we'll be monitoring closely for any future reoccurrences. Type: Incident

<p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>12:51:59</var> GMT+0</small><br><strong>Resolved</strong> - From the period of **6:12 AM GMT** to **10:53 AM GMT** Sigma experienced internment connection issues affecting the majority of requests to the platform. Affected requests were unable to access Sigma or any related services. Engineers were notified within minutes and automated monitoring software posted updates to our status page regarding the availability of Sigma. The issue was due to an upstream issue with our infrastructure provider relating to their control plane in their EU region. The issue has now been resolved and we'll be monitoring closely for any future reoccurrences..</p> ]]> Mon, 28 Dec 2020 12:51:59 +0000 https://status.ihorizon.co.uk/incident/ckj8k9y5u1d5p0741ww7j14a9 https://status.ihorizon.co.uk/incident/ckj8k9y5u1d5p0741ww7j14a9