tag:status.ihorizon.co.uk,2005:/history ihorizon Status - Incident history 2022-04-06T10:36:15.390+00:00 ihorizon tag:status.ihorizon.co.uk,2005:Incident/cl1nfqg3m609148ftncz7fiwsxd 2022-04-06T10:36:15.390+00:00 2022-04-06T10:36:15.390+00:00 Platform Outage Type: Incident

Duration: 6 hours and 5 minutes

Affected Components: app.ihorizon.co.uk

Apr 6, 10:36:15 GMT+0
Monitoring - Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information..

Apr 6, 10:36:15 GMT+0
Investigating - Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information..

Apr 6, 16:41:32 GMT+0
Resolved - We’ve resolved the issue!.

]]> tag:status.ihorizon.co.uk,2005:Incident/cl01882zx382096gyoijqc3zpxl 2022-02-24T16:55:25.878+00:00 2022-02-24T17:55:15.163+00:00 Platform Outage Type: Incident

Duration: 1 hour

Affected Components: app.ihorizon.co.uk, Authentication

Feb 24, 17:55:15 GMT+0
Resolved - We just resolved the issue!.

Feb 24, 16:55:25 GMT+0
Investigating - We’re currently investigating issues with the platform. Affected users are currently unable to access the platform. Our engineering team is currently responding and we'll post an update as soon as learn more..

Feb 24, 16:59:03 GMT+0
Identified - Our authentication provider is currently experiencing problems that are affecting users being able to log in. Existing users already logged into the platform are not affected. .

Feb 24, 17:39:14 GMT+0
Monitoring - Our upstream provider is recovering, we're monitoring results..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckvaxe33085013ttol7ekp4d4n 2021-10-28T12:00:00.000+00:00 2021-10-28T12:00:00.000+00:00 Slower than expected email delivery Type: Incident

Duration: 2 hours and 38 minutes

Affected Components: Email Sending

Oct 28, 12:00:00 GMT+0
Investigating - We are currently monitoring an issue causing emails to be processed slower than expected resulting in delivery delays. This is due to an issue with our upstream provider. .

Oct 28, 13:16:18 GMT+0
Monitoring - Our upstream provider have identified the issue causing sending delays and have deployed a fix. The queues will be clearing out shortly. Message delays are just around 1 minute now. .

Oct 28, 14:38:09 GMT+0
Resolved - The queues are clear and sending is back to normal speeds. Thanks for your patience today..

]]> tag:status.ihorizon.co.uk,2005:Incident/cktr5ifzo3803757ropc4uuw3j3 2021-09-19T08:00:00.000+00:00 2021-09-19T08:00:00.000+00:00 Issues connecting to services Type: Incident

Duration: 6 hours and 58 minutes

Sep 19, 08:00:00 GMT+0
Monitoring - Our upstream service provider is currently experiencing downtime with their EU cluster. Our team are monitoring the situation. Affected users are currently unable to access affected services..

Sep 19, 14:57:32 GMT+0
Resolved - Our upstream provider has resolved the issue. Services are back to a healthy state. We'll continue monitoring..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckod1i0zj73307dhooqa5v05c2 2021-05-06T15:22:17.712+00:00 2021-05-06T23:25:00.000+00:00 Intermittent Outages Type: Incident

Duration: 20 days, 2 hours and 43 minutes

May 6, 23:25:00 GMT+0
Resolved - As of 00:25 UTC our partner resolved the issue and stabilised the cluster bringing all our services back to a healthy state..

May 6, 16:38:00 GMT+0
Identified - The issue affecting Sigma & Iota is still ongoing with our provider as they are experiencing difficulties, we're continuing to monitor the situation closely. You can follow the incident at our status page: https://status.ihorizon.co.uk.

May 6, 15:22:17 GMT+0
Identified - An upstream provider for some of our services is currently experiencing intermittent issues. Affected users will be unable to access these services and requests may timeout. Our provider is aware of the issues and is responding to the issue, we'll continue to monitor and update here once the issue has been resolved..

May 6, 15:28:03 GMT+0
Identified - Our service provider has identified the issue affecting availability and is working to implement a fix..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckod0vmic86902dgn5esfhj86f 2021-05-06T15:06:33.779+00:00 2021-05-06T15:08:27.146+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 1 hour and 54 minutes

May 6, 15:08:27 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

May 6, 15:06:33 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckod0pwcg1436326dhooemnrb5ne 2021-05-06T15:02:06.589+00:00 2021-05-06T15:10:52.790+00:00 Iota is inaccessible at the moment (automated) Type: Incident

Duration: 8 hours and 47 minutes

May 6, 15:10:52 GMT+0
Resolved - Iota is now operational! This update was created by an automated monitoring service..

May 6, 15:02:06 GMT+0
Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckod0h39b1340323dhookglva26q 2021-05-06T14:55:15.625+00:00 2021-05-06T15:00:12.991+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 4 hours and 58 minutes

May 6, 15:00:12 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

May 6, 14:55:15 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckod0aczv1268144dhoof3tlsnbu 2021-05-06T14:50:01.674+00:00 2021-05-06T14:53:34.258+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 3 hours and 33 minutes

May 6, 14:53:34 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

May 6, 14:50:01 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckod06fhc1494884dgn5xekldw5m 2021-05-06T14:46:58.245+00:00 2021-05-06T14:49:36.230+00:00 Iota is inaccessible at the moment (automated) Type: Incident

Duration: 2 hours and 38 minutes

May 6, 14:49:36 GMT+0
Resolved - Iota is now operational! This update was created by an automated monitoring service..

May 6, 14:46:58 GMT+0
Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/cknxj8qf210525xun3mcjdplbx 2021-04-25T18:56:19.600+00:00 2021-04-25T19:14:42.743+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 18 hours and 24 minutes

Apr 25, 19:14:42 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

Apr 25, 18:56:19 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckntr44xa736080biobv42g09mi 2021-04-23T03:25:37.377+00:00 2021-04-23T03:27:50.571+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 2 hours and 14 minutes

Apr 23, 03:27:50 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

Apr 23, 03:25:37 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckntr26m11049624b4okwwgxmmom 2021-04-23T03:24:06.226+00:00 2021-04-23T03:24:06.321+00:00 Iota is inaccessible at the moment (automated) Type: Incident

Duration: 2 hours and 32 minutes

Apr 23, 03:24:06 GMT+0
Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 23, 03:26:38 GMT+0
Resolved - Iota is now operational! This update was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckntqtu87642656biobldqcf2h5 2021-04-23T03:17:36.922+00:00 2021-04-23T03:19:47.284+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 2 hours and 11 minutes

Apr 23, 03:19:47 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

Apr 23, 03:17:37 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckntqifpa536909biob60xjanoz 2021-04-23T03:08:44.925+00:00 2021-04-23T03:10:47.533+00:00 Iota is inaccessible at the moment (automated) Type: Incident

Duration: 2 hours and 3 minutes

Apr 23, 03:10:47 GMT+0
Resolved - Iota is now operational! This update was created by an automated monitoring service..

Apr 23, 03:08:44 GMT+0
Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckntli0th197297azoeopn0el46 2021-04-23T00:48:27.516+00:00 2021-04-23T00:48:27.619+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 1 day, 18 hours and 22 minutes

Apr 23, 00:48:27 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 23, 01:30:48 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/cknt2rwq7400339bqof77osb1sh 2021-04-22T16:04:16.104+00:00 2021-04-22T16:06:15.776+00:00 Sigma is inaccessible at the moment (automated) Type: Incident

Duration: 2 hours

Apr 22, 16:06:15 GMT+0
Resolved - Sigma is now operational! This update was created by an automated monitoring service..

Apr 22, 16:04:16 GMT+0
Identified - Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/cknt2rbyq392044bqofaeyecymr 2021-04-22T16:03:49.138+00:00 2021-04-22T16:06:16.834+00:00 Iota is inaccessible at the moment (automated) Type: Incident

Duration: 2 hours and 28 minutes

Apr 22, 16:06:16 GMT+0
Resolved - Iota is now operational! This update was created by an automated monitoring service..

Apr 22, 16:03:49 GMT+0
Identified - Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckl01fw6l145140ziokn1wjbz6g 2021-02-10T23:02:12.139+00:00 2021-02-10T23:11:09.505+00:00 Launchpad is inaccessible at the moment (automated) Type: Incident

Duration: 8 hours and 58 minutes

Affected Components: Launchpad

Feb 10, 23:11:09 GMT+0
Resolved - Launchpad is now operational! This update was created by an automated monitoring service..

Feb 10, 23:02:12 GMT+0
Identified - Launchpad cannot be accessed at the moment. This incident was created by an automated monitoring service..

]]> tag:status.ihorizon.co.uk,2005:Incident/ckj8k9y5u1d5p0741ww7j14a9 2020-12-28T12:51:59.605+00:00 2020-12-28T12:51:59.605+00:00 Sigma was experiencing intermittent outages Type: Incident

Dec 28, 12:51:59 GMT+0
Resolved - From the period of **6:12 AM GMT** to **10:53 AM GMT** Sigma experienced internment connection issues affecting the majority of requests to the platform. Affected requests were unable to access Sigma or any related services. Engineers were notified within minutes and automated monitoring software posted updates to our status page regarding the availability of Sigma. The issue was due to an upstream issue with our infrastructure provider relating to their control plane in their EU region. The issue has now been resolved and we'll be monitoring closely for any future reoccurrences..

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