ihorizon - Slower than expected email delivery – Incident details

All systems operational

Slower than expected email delivery

Resolved
Degraded performance
Started almost 5 years agoLasted about 3 hours

Affected

Core Backend

Degraded performance from 12:00 PM to 2:38 PM

Email Sending

Degraded performance from 12:00 PM to 2:38 PM

Updates
  • Resolved
    UTC
    Resolved

    The queues are clear and sending is back to normal speeds. Thanks for your patience today.

  • Monitoring
    UTC
    Monitoring

    Our upstream provider have identified the issue causing sending delays and have deployed a fix. The queues will be clearing out shortly. Message delays are just around 1 minute now.

  • Investigating
    UTC
    Investigating

    We are currently monitoring an issue causing emails to be processed slower than expected resulting in delivery delays. This is due to an issue with our upstream provider.